Symptom
- The "Complete Form I-9 Section 2" task has been correctly assigned to the responsible group according to the rule, but "Complete e-Signature on Compliance Forms" has only been assigned to the Onboarding admin user.
- The system behavior is inconsistent in assigning tasks.
Environment
SAP SuccessFactors Onboarding
Reproducing the Issue
- Complete "Complete Form I-9 Section 2 task"
- "Complete e-Signature on Compliance Forms task" has been triggered
- Compliance Settings > USA > Rule(Scenario: Assign Compliance Corporate Representative) has been configured
- But the "Complete e-Signature on Compliance Forms" task is only assigned to Onboarding Admin instead of the responsible group or user.
Cause
- The responsible group users are missing the permission "Route Signature Stage Document" under Manage Documents.
- Only onboarding admin user in the responsible group has this permission enabled through the permission role, causing all "Complete e-Signature on Compliance Forms" tasks to be assigned to this user.
Resolution
- Go to Manage Permission Roles
- Choose the appropriate permission roles that have already been granted to the users in the responsible group.
- Find Manage Documents tab
- Enable the "Route Signature Stage Document" permission
Keywords
I-9 section 2, onboarding admin user, task assignment, responsible group, route signature stage document, compliance forms, Onboarding, e-signature task, permissions, inconsistent task assignment, OBX, Complete Form I-9 Section 2 task, Complete e-Signature on Compliance Forms task, Complete e-Signature on Compliance Forms, Assign Compliance Corporate Representative, compliance settings , KBA , LOD-SF-OBX-FRM , Compliance 2.0 Country Forms (except i9&EV) , Problem
Product
SAP SuccessFactors Onboarding all versions
SAP Knowledge Base Article - Public