SAP Knowledge Base Article - Public

3653317 - "Complete e-Signature on Compliance Forms" task incorrectly assigned to onboarding admin user - Onboarding

Symptom

  • The "Complete Form I-9 Section 2" task has been correctly assigned to the responsible group according to the rule, but "Complete e-Signature on Compliance Forms" has only been assigned to the Onboarding admin user.
  • The system behavior is inconsistent in assigning tasks.

Environment

SAP SuccessFactors Onboarding

Reproducing the Issue

  1. Complete "Complete Form I-9 Section 2 task"
  2. "Complete e-Signature on Compliance Forms task" has been triggered
  3. Compliance Settings > USA > Rule(Scenario: Assign Compliance Corporate Representative) has been configured
  4. But the "Complete e-Signature on Compliance Forms" task is only assigned to Onboarding Admin instead of the responsible group or user.

Cause

  • The responsible group users are missing the permission "Route Signature Stage Document" under Manage Documents.
  • Only onboarding admin user in the responsible group has this permission enabled through the permission role, causing all "Complete e-Signature on Compliance Forms" tasks to be assigned to this user.

Resolution

  1. Go to Manage Permission Roles
  2. Choose the appropriate permission roles that have already been granted to the users in the responsible group.
  3. Find Manage Documents tab
  4. Enable the "Route Signature Stage Document" permission

Keywords

I-9 section 2, onboarding admin user, task assignment, responsible group, route signature stage document, compliance forms, Onboarding, e-signature task, permissions, inconsistent task assignment, OBX, Complete Form I-9 Section 2 task, Complete e-Signature on Compliance Forms task, Complete e-Signature on Compliance Forms, Assign Compliance Corporate Representative, compliance settings , KBA , LOD-SF-OBX-FRM , Compliance 2.0 Country Forms (except i9&EV) , Problem

Product

SAP SuccessFactors Onboarding all versions