SAP Knowledge Base Article - Preview

3653432 - Advanced Workflow: Unable to search cases via workflow portal

Symptom

  • Users are unable to search cases via the Workflow portal (Error received when click on 'Find Cases').
  • Error message displayed: "A system error has occurred. If the problem persists, please contact the administrator."

Image/data in this KBA is from SAP internal systems, sample data, or demo systems. Any resemblance to real data is purely coincidental.


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Environment

  • SAP SuccessFactors Sales Performance Management
    • Advanced Workflow for Incentive Management

Product

SAP Incentive Management all versions

Keywords

workflow portal, find cases error, system error, custom case lists, configuration reload, search cases issue, unable to search cases, workflow error message, advanced workflow troubleshooting. , KBA , CEC-SAL-WFL , Advanced Workflow , Problem

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