SAP Knowledge Base Article - Public

3653647 - Notes section missing in account under Overview facet

Symptom

Notes section missing in account under Overview facet

Environment

SAP Cloud for Customer Core Application

Reproducing the Issue

  1. Open any existing account
  2. Enter adaptation mode.
  3. Click on the "Overview" tab and attempt to add the "Notes" facet.
  4. Observe that the "Notes" facet is not listed as an available option to enable via Adaptation mode.

Cause

Functionality to add the "Notes" section under the "Overview" tab in the account is not currently available in the system.

Resolution

  1. In case you would like to change/improve the existing behavior, please post your request in the Influence forum; there you can request the new features for the new releases of the system. This channel also allows you to follow up your requests directly with the C4C Product Management Team

    https://influence.sap.com/sap/ino/#/campaign/1867

    Influencer Place - Your online channel for getting ideas into SAP products and solutions"- The product team for SAP Hybris Cloud for Customer wants your input on how to make the product better. Search for your idea first and if it's not there submit a new idea. You can track your ideas using idea statuses which shows you where your idea is.

    The benefits of using the above roll-in channels:

    •You make your voice heard when it comes to adding new features to future releases of SAP Cloud for Customer.

    •You have full transparency about what happens to all submitted ideas.

    •You can engage and connect with a network of other customers, partners and SAP experts

See Also

2595985 - The Opportunity Notes Cannot be Edited or Deleted When Copied Into the Overview Facet

2380944 - Note Field On Header VS Notes Facet

Keywords

notes section, account overview, adaptation mode, notes facet, missing notes, SAP Sales Cloud, account object, system enhancement, SAP Influence Forum, functionality not available , KBA , LOD-CRM-ACC , Account , Problem

Product

SAP Cloud for Customer core applications all versions