3653809 - Reference field missing when creating a new custom field in SAP Sales/Service Cloud Version 2

When attempting to create a new custom field and establish a relationship to an existing external field, the option to select the reference field usage is missing.

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SAP Sales Cloud and SAP Service Cloud Version 2

1. Navigate to the configuration area for custom fields in the SAP Sales/Service Cloud system.
2. Attempt to create a new custom field.
3. Try to establish a relationship to an existing external field by selecting the reference field usage.
4. Observe that the option to select the reference field usage is not available.
   

The issue occurs because the customer did not select the Data Type and Data Format.

Ensure that the Data Type and Data Format are selected first before attempting to search for the Custom Reference Attribute.

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