SAP Knowledge Base Article - Preview

3653824 - accounts.groups.search fails with error 500001 - general server error

Symptom

  • Random intervals of failure when attempting to fetch group data using accounts.groups.search API.
  • Error message encountered: "500001 - General Server error".


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Environment

  • SAP Customer Data Cloud
  • REST API

Product

SAP Customer Data Cloud all versions

Keywords

accounts.groups.search, error 500001, general server error, cursorId, query limit,  SAP Customer Data Cloud, openCursor , KBA , CEC-PRO-API , Core REST API & Server SDKs (JWT / PHP / Java) , Problem

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