3654404 - Onboardees Skipped IAS Provisioning and Showing as "unknown" - Onboarding

• Onboardees are not being created in the Identity Authentication Service (IAS), and the real-time log indicates "entity skipped".
• Onboardees appear as "unknown" in the onboarding dashboard.
• Logs would show as 
  • Details of Integration Process Error: Unable to parse oauth token response due to HTTP operation failed invoking.... with statusCode: 401; click to download server response
  • Failed to generate access token using refresh token. Trying again with credentials.

SAP SuccessFactors Onboarding

1. Search for onboardee in the onboarding dashboard; onboardee name appears as "unknown".
2. Search for the user in IAS; user does not exist.
3. Check the real-time sync log; onboardee creation shows as "entity skipped".

• Integration issue caused by the inability of the token endpoint to parse OAuth tokens when special characters are used in the client_secret.
• Conditions in the target transformation are not fulfilled, preventing user provisioning.

1. Please have your Integration Partner correct or use a client_secret which does not contain special characters. Or check with the credentials token as mentioned with the error logs.
2. Verify and correct the credentials token as mentioned in the error logs.
3. Review the target transformation conditions in the IAS provisioning configuration. 
4. Perform the following steps after correcting the configuration:
   • Refresh OData.
   • Save and activate the process variant being used by onboardees
   • Update process flows for onboarding, ensuring an admin service user is selected.

• 3352445 - "Unable to parse oauth token... statusCode: 401" error when connecting to an external system - Integration Center
• 3322694 - Entity condition is not fulfilled - IPS provisioning job is skipping some users
• 3493398 - Onboarding User IAS Real Time Sync Failing with 404 error - Onboarding

obx, IAS provisioning, entity skipped, onboarding dashboard unknown, oauth token error, client_secret special characters, IPS provisioning job, SAP SuccessFactors onboarding, target transformation conditions, user provisioning failure, real-time sync log , KBA , LOD-SF-OBX-IAS , IAS User Authentication , Problem