Symptom
- "Follow-On Notification" button is not visible in the document flow of maintenance order.
- For some specific maintenance orders, the button is visible.
Environment
SAP S/4HANA Cloud Public Edition
Reproducing the Issue
- Access app "Display Maintenance Order".
- Click "You can also" -> "Display Document Flow(IW12)".
- Observe that the "Follow-On Notification" button is not visible.
Cause
The new "Follow-On Notification" feature in the "Perform Maintenance Jobs" application allows the Maintenance Technician to create a follow-on notification request for issues that come across during maintenance job.
On submitting the maintenance request, it will create a new follow-on request. The new maintenance request does not have any interdependencies with the current job. In addition, a document flow link between the order and the newly created maintenance request will be created for further analysis purposes.
Documents associated to the maintenance order can be viewed with "Display Document Flow" menu option in the "Display Maintenance Order" app. The "Follow-On Notification" button allows user to view Follow-On Notifications associated with the maintenance order.
Resolution
- Create follow-on notification for maintenance order in app "Perform Maintenance Jobs".
- Display workflow of maintenance order, see the "Follow-on Notification" button shows up.
See Also
Keywords
Follow-on notification, Document flow, IW12, Maintenance order, Missing button, Perform maintenance jobs. , KBA , PM-FIO-2CL , Fiori User Interface (UI) for PM (Public Cloud) , PM-WOC-MN-2CL , Maintenance Notifications (Public Cloud) , Problem
SAP Knowledge Base Article - Public