SAP Knowledge Base Article - Preview

3654465 - "Retrieve Metadata failed because Odata Server returned HTTP Code 500" during initial sync - SAP Service and Asset Manager

Symptom

  • Error encountered during the initial synchronization process.
  • Error message displayed: "Retrieve Metadata failed because Odata Server returned HTTP Code 500 with message: javax.net.ssl.SSLHandshakeException: Received fatal alert: certificate_unknown)".

 

"Image/data in this KBA is from SAP internal systems, sample data, or demo systems. Any resemblance to real data is purely coincidental"


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Environment

SAP Service and Asset Manager all versions

Product

SAP Service and Asset Manager all versions

Keywords

odata server, http code 500, initial sync error, retrieve metadata failed, certificate renewal, sap backend, strust, ssslerr_peer_cert_untrusted, ssslerr_client_cert_untrusted, sap service and asset manager, sync error, metadata retrieval failure, SSAM, SAM , KBA , MOB-APP-SAM , SAP Service and Asset Manager , Problem

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