3654489 - SAP Customer Data Cloud (CDC) - Change Authentication Email When Creating New Candidate Account will Change the Candidate's Primary Email - Recruiting Management

When enabling CDC authentication, creating an account using email A and changing to email B to receive the authentication code results. After account creation, the candidate's primary email will be changed to email B automatically.

SAP SuccessFactors Recruiting Management

1. Enable CDC.
2. Create a candidate profile using email A.
3. Change the authentication email to email B during the verification process.
4. Enter the authentication code sent to email B and log in successfully.
5. Check the candidate's primary email in instance and viewed it has been changed from email A to email B automatically.

This is a current limitation in the current design that was not initially considered in the requirements. This has been prioritized for the 1H 2026 release.

Workaround

Use only one email to create account and authentication.

• Refer to: 3622986 - FAQ - External Candidate Authentication Using SAP Customer Data Cloud - Recruiting Management
• Refer to: SAP Customer Data Cloud-Based Authentication in Recruiting
• Refer to: Enable SAP Customer Data Cloud for Recruiting

Recruiting Management, CDC, authentication, email login issue, authentication code, create, candidate profile, external candidate authentication, email A, email B, different emails, primary email, change, defect, investigation，REC-2143，Aha card, 1H 2026, release, limitation , KBA , LOD-SF-RCM-CAN-CDC , Customer Data Cloud Authentication , Product Enhancement