SAP Knowledge Base Article - Preview

3654571 - Got "Error 267 (0x0000010b) " error when installing NetWeaver 7.5 system with Oracle database

Symptom

When doing installation, you got below error:
****************************
<html> <head> </head> <body> <p> An error occurred while processing option <i>SAP NetWeaver 7.5 > Oracle > Installation > Application Server ABAP > Standard System > Standard System (Last error reported by the step: System call failed. DETAILS: Error 267 (0x0000010b) (The directory name is invalid.) in execution of system call 'CreateProcessAsUser' with parameter (<token>, NULL, <command line for executable D:\oracle\<DBSID>\19.0.0/bin/sqlplus, NULL, NULL, TRUE, 0x420, NULL, C:/Program Files/sapinst_instdir/NW750/ORA/INSTALL/STD/ABAP, &StartupInfo, &ProcessInfo), line (613) in file (D:/depot/bas/754_REL/bc_753_REL/src/ins/SAPINST/impl/src/syslib/process/synxcchapp.cpp), stack trace: CThrThread.cpp: 83: CThrThread::threadFunction()
CSiServiceSet.cpp: 63: CSiServiceSet::executeService()
CSiStepExecute.cpp: 916: CSiStepExecute::execute()
EJSController.cpp: 187: EJSControllerImpl::executeScript()
JSExtension.hpp: 1136: CallFunctionBase::call()
iaxocsqlex.cpp: 81: iastring COraSQLExecuteConnect::callMemberFunction(iastring const& name, args_t const& args)
iaxocsqlex.cpp: 475: iastring COraSQLExecuteConnect::executeSQLScript(args_t const& _args)
iaxobsqlex.cpp: 592: COraSQLExecute::executeSQLScript_impl(...)
iaxobsqlex.cpp: 398: executeSQLScriptHelper
iaxohsqlx.hpp: 702: COraSQLScriptExec<LoggingStrategy>::executeScript()
synxcchapp.cpp: 239: CSyChildApplicationImpl::start(false)
synxcchapp.cpp: 257: CSyChildApplicationImpl::doStart()
)</i>. You can now: </p> <ul> <li> Choose <i>Retry</i><br>to repeat the current step. </li> <li> Choose <i>Log Files</i><br>to get more information about the error. </li> <li> Stop the option and continue later. </li> </ul> <p> Log files are written to C:\Program Files\sapinst_instdir\NW750\ORA\INSTALL\STD\ABAP. </p> </body> </html>
****************************


spainst_dev.log
****************************
INFO       2025-09-05 10:50:33.008 (<domain>\ora<DBSID>) (startInstallation) [synxccuren.cpp:666] id=syslib.process.userSwitchSuccessful CSyCurrentProcessEnvironmentImpl::setUser()
Switched to user: <domain>\ora<DBSID>.

...

TRACE      2025-09-05 10:50:33.010 (<domain>\ora<DBSID>) (startInstallation) [synxcchapp.cpp:602] CSyChildApplicationImpl::doStart()
Starting D:\oracle\<DBSID>\19.0.0/bin/sqlplus using CreateProcessAsUser<token>, NULL, <command line for executable D:\oracle\<DBSID>\19.0.0/bin/sqlplus, NULL, NULL, TRUE, 0x420, NULL, C:/Program Files/sapinst_instdir/NW750/ORA/INSTALL/STD/ABAP, &StartupInfo, &ProcessInfo)

ERROR      2025-09-05 10:50:33.010 (<domain>\ora<DBSID>) (startInstallation) [synxcchapp.cpp:613] id=syslib.sysCallFailedWithStackTrace errno=FSL-00009 CSyChildApplicationImpl::doStart()
System call failed. DETAILS: Error 267 (0x0000010b) (The directory name is invalid.) in execution of system call 'CreateProcessAsUser' with parameter (<token>, NULL, <command line for executable D:\oracle\<DBSID>\19.0.0/bin/sqlplus, NULL, NULL, TRUE, 0x420, NULL, C:/Program Files/sapinst_instdir/NW750/ORA/INSTALL/STD/ABAP, &StartupInfo, &ProcessInfo), line (613) in file (D:/depot/bas/754_REL/bc_753_REL/src/ins/SAPINST/impl/src/syslib/process/synxcchapp.cpp), stack trace: CThrThread.cpp: 83: CThrThread::threadFunction()
CSiServiceSet.cpp: 63: CSiServiceSet::executeService()
CSiStepExecute.cpp: 916: CSiStepExecute::execute()
EJSController.cpp: 187: EJSControllerImpl::executeScript()
JSExtension.hpp: 1136: CallFunctionBase::call()
iaxocsqlex.cpp: 81: iastring COraSQLExecuteConnect::callMemberFunction(iastring const& name, args_t const& args)
iaxocsqlex.cpp: 475: iastring COraSQLExecuteConnect::executeSQLScript(args_t const& _args)
iaxobsqlex.cpp: 592: COraSQLExecute::executeSQLScript_impl(...)
iaxobsqlex.cpp: 398: executeSQLScriptHelper
iaxohsqlx.hpp: 702: COraSQLScriptExec<LoggingStrategy>::executeScript()
synxcchapp.cpp: 239: CSyChildApplicationImpl::start(false)
synxcchapp.cpp: 257: CSyChildApplicationImpl::doStart()
****************************

You have checked KBA 2673908, but the user that is recorded in the error message is not SIDadm.


Read more...

Environment

Windows
Oracle database
SWPM
NetWeaver 7.5

Keywords

Error 267, 0x0000010b, The directory name is invalid, installation, SWPM, CreateProcessAsUser, System call failed , KBA , BC-INS-SWPM , Installation with Software Provisioning Manager , Problem

About this page

This is a preview of a SAP Knowledge Base Article. Click more to access the full version on SAP for Me (Login required).

Search for additional results

Visit SAP Support Portal's SAP Notes and KBA Search.