Symptom
- When a new record is created in the position such as a change in the parent position, the system generates a new entry in Job Information with the updated supervisor, which is correct.
- If the position record is then deleted, the system creates a new entry in Job Information with the previous supervisor, but it removes all the fields that are normally transferred from the position to job information sync—such as Location, Department, Cost Center, and so on—which is not correct.
Environment
SAP SuccessFactors Employee Central
Reproducing the Issue
- Navigate to the position org chart and open position
- Insert a new record
- Update parent position
- Observe that a new Job Information record is created adding the new supervisor
- Navigate to the parent position and delete the newly created record
- Observe that a new record is added in Job Information to update the supervisor, but most of the fields transferred from the position—such as Location, Department, Cost Center, and others—are deleted.
Cause
Position to Job Information sync is enabled as an "onsave" rule in Job Information within Manage Business Configuration.
Resolution
- Navigate to Manage Business Configuration in the system.
- Locate the Position to Job Information sync rule under Job Information
- Remove the rule from Manage Business Configuration
See Also
Keywords
position to job information sync, fields cleared, supervisor update, location missing, cost center missing, position record deletion, PxC_Position_Position2JobInfo, onsave rule, job information sync issue, SAP SuccessFactors, position management , KBA , LOD-SF-EC-POS-PTJ , Position to Job Information Sync , Problem
Product
SAP SuccessFactors Employee Central all versions
SAP Knowledge Base Article - Public