3654687 - Data Replication from S/4HANA to FSM Fails in SAP CPI: Inbound Processing Error (java.lang.String.hashCode() NullPointerException)

When replicating data from an SAP S/4HANA system to SAP Field Service Management via SAP Cloud Platform Integration (CPI), the following error may occur. As a result, the data is not delivered to the FSM Cloud:

Inbound processing in endpoint at /S4Cloud/FSM/Business_Partners failed with message "Fault:Multicast processing failed for number 1. Exchange[87176A71AC87F50-0000000000000003]. Caused by: [org.apache.camel.RuntimeCamelException - java.lang.NullPointerException: while trying to invoke the method java.lang.String.hashCode() of a null object loaded from a local variable at slot 7]", caused by "NullPointerException:while trying to invoke the method java.lang.String.hashCode() of a null object loaded from a local variable at slot 7"

"Image/data in this KBA is from SAP internal systems, sample data, or demo systems. Any resemblance to real data is purely coincidental."

• SAP Field Service Management (FSM)
• SAP S/4 HANA Public Cloud Edition (S/4)
• SAP S/4 HANA Private Cloud Edition (S/4)
• SAP Cloud Platform Integration (CPI)

SAP CPI, SAP Cloud Integration, FSM credentials, OAuth2 client credentials, Token Service URL, iFlow authentication error, NullPointerException, java.lang.String.hashCode, RuntimeCamelException, inbound processing failed, multicast processing failed , KBA , CRM-S4-INT-FSM-2CL , S4CRM: Service Integration with Field Service Mgmt (PubC) , CRM-S4-INT-FSM , S4CRM: Service Integration with Field Service Mgmt , CEC-SRV-FSM-S4H , Integration of S/4HANA to FSM , Problem