SAP Knowledge Base Article - Public

3654725 - How to remove source tracker options? - Recruiting Marketing

Symptom

Is it possible to remove source tracker options such as Recruiting Marketing: ChatGPT?

Environment

SAP SuccessFactors Recruiting Management

Reproducing the Issue

  1. Go to Candidate workbench
  2. Notice that some sources appear as Recruiting Marketing: ChatGPT
  3. Customer wants to remove the option as unwanted

Cause

Increasingly candidates are finding jobs searching via ChatGPT.
Candidates are not directly applying via that source, however the source tracker considers ChatGPT as source nevertheless.

Resolution

Currently it is not possible to deactivate the source as it is system maintained and is based on the referring URL coming from chatgpt.com.

Note: in Career Site Builder > Tools > Site Source Editor > Search Engine, the option ChatGPT is used to add sources for manual tracking in the Campaign URL Builder. Deactivating this option does not prevent the system from adding it as source.

Keywords

ChatGPT, Source, Tracker, Application, How, Workbench, Marketing, Search, Engine, CSB. , KBA , LOD-SF-RMK-SRT , Source Tracker , How To

Product

SAP SuccessFactors Recruiting all versions