3654973 - Members of the Target Group Cannot be Contacted due to Error "E-mail Address Invalid" in Campaigns

After executed the Direct E-Mail campaign, in the Execution Details, you find some members are not contacted due to the error "E-mail Address Invalid".

SAP Business ByDesign

1. Go to the Marketing work center.
2. Go to the Campaigns view.
3. Open the campaign ABC. (ABC represents the ID of the campaign).
4. Go to Execution Details tab, there are some members not contacted.
5. Select the query "Members Not Contacted", it shows the reason "E-mail Address Invalid'.

In the account master data, the indicator "E-Mail Invalid " is ticked. This means the E-Mail is marked as invalid for communication. To check the "E-Mail Invalid" indicator, follow the steps below.

1. In the Execution Details tab of the campaign.
2. Double click the Account Name listed in the "Members Not Contacted' list, system opens the account master data.
3. Click View All, in the General tab, the indicator "E-Mail Invalid" is located in Main Communication part. You can check the value there.

It is the designed behavior.

If the indicator "E-Mail Invalid" is set, the e-mail address will not be used in future campaigns and the business partner will not get any e-mails. 

You can correct the e-mail address and remove the indicator manually in order to contact the business partner in future campaigns.

Help document: Create and Execute a Direct E-mail Campaign

campaign; direct e-mail; Members Not Contacted; E-mail Address Invalid. , KBA , SRD-CRM-MKT , Marketing , Problem