SAP Knowledge Base Article - Public

3655111 - How to clear Tomcat cache that SAP Analytics Cloud (SAC) Agent is deployed

Symptom

  • Running importing job fails intermittently due to error related to C4A_AGENT/SAC Agent.
  • It's required to clear Tomcat cache as a troubleshooting step.

Environment

  • SAP Analytics Cloud (Enterprise)
  • Apache Tomcat 9
  • SAP Analytics Cloud Agent

Reproducing the Issue

Running importing jobs on following datasources fails with random error related to C4A_AGENT:

  • SAP BPC MS
  • SAP BW/4HANA
  • SAP BW
  • SAP ERP
  • SAP HANA
  • SAP Universe
  • SQL Database
  • File Server

Resolution

  1. Stop Tomcat.
    • Linux: Navigate to \tomcat\bin and execute ./shutdown.sh
    • Windows: Open CMD command line, navigate to \tomcat\bin and execute shutdown.bat. Or stop Tomcat service after running (Win + R) services.msc
  2. Navigate to folder: \tomcat\work\Catalina
  3. Back up the localhost folder.
  4. Delete the localhost folder.
  5. Start Tomcat.
    • Linux: Navigate to \tomcat\bin and execute ./startup.sh
    • Windows: Open CMD command line, navigate to \tomcat\bin and execute startup.bat. Or start Tomcat service after running (Win + R) services.msc
  6. Run import job again in SAC.

See Also

0003264839 - SAP Analytics Cloud Agent and Simple Deployment Kit Version Upgrade Information

Keywords

delete, purge, Tomcat, tom cat, temp, clean, temporary files, recreate, SAC Agent, C4A_AGENT, issue, clean up, cleaning, caching, time out, remove , KBA , LOD-ANA-AQU , Import Data Connections (Acquiring Data) , LOD-ANA-AQU-UNV , SAC Acquiring Data Universe , LOD-ANA-AQU-BW , Data Acquisition from BW , Problem

Product

SAP Analytics Cloud all versions