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3655170 - Update Index job not responding or Stuck status.

Symptom

  • The "Update Index" job is not responding or stuck .
  • The job  not processing as per the expectation, it seems that job is stuck and not processing further. 
  • In the Kibana error message observed like below - 
     "update-xxxxxx-user::de.hybris.platform.servicelayer.internal.jalo.ServicelayerJob","level":"ERROR","loggerName":"de.hybris.platform.user.jalo.Job","message":"user update-xxxxxxxxx-user(8796xxxxxxxx) cannot be performed yet".


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Environment

  • SAP Commerce Cloud

Product

SAP Commerce Cloud all versions

Keywords

update index job, stuck job, Solr indexing, debug logs, cronjob issue, search visibility, QA environment, batch size, thread configuration, SAP Commerce Cloud, indexing performance. , KBA , CEC-SCC-COM-SRC-SER , Search and Navigation , Bug Filed

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