SAP Knowledge Base Article - Preview

3655406 - RP-Initiated Logout does not redirect to the postLogoutUrl after consent screen in SAP Customer Data Cloud (CDC).

Symptom

  • RP-Initiated logout does not redirect to the specified URL after the accounts.logout endpoint is triggered.
  • The flow halts at the consent screen without executing the redirect.
  • No errors are observed in the network trace or console logs.
  • The issue prevents users from logging out and redirecting as expected.


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Environment

  • SAP Customer Data Cloud
  • Web SDK
  • Open ID Connect (OIDC)

Product

SAP Customer Data Cloud all versions

Keywords

Gigya, OIDC logout , KBA , CEC-PRO-RAS , RaaS (Screen-Sets, Site Policies, Schema) , Problem

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