Symptom
First name, Last Name and fields are blank in Superannuation standard choice form.
By contrast, the same data are populated in Tax file number declaration form without issue.
- (For SAP Support only) Backend log:
Error message: "OData call failed due to Invalid property names : Invalid property names: PerPersonal/middleName. Please check the property name in Admin Center > OData API Data Dictionary or entity metadata. Ensure there were no data model changes that removed this field, and please execute a refresh metadata to ensure the cache is not corrupted."
Environment
SAP SuccessFactors Onboarding
Reproducing the Issue
- Login as candidate
- Open compliance form task
- Open the Superannuation standard choice form
- First name, Last Name and fields are blank
- Open the Tax file number declaration form
- First name, Last Name and fields are having values
Cause
Middle Name field is not enabled.
Resolution
- Go to Manage Business Configuration > personalInfo
- Click on Take Action > Make Correction
- Enable "middle-name" field > save
- Post this, the Superannuation standard choice form should be loading as expected
Keywords
SAP, SuccessFactors, Onboarding, compliance, form, document, First name, Last Name, blank, middle-name, BCUI, not enabled, PerPersonal/middleName , KBA , LOD-SF-OBX-FRM , Compliance 2.0 Country Forms (except i9&EV) , Problem
Product
SAP SuccessFactors Onboarding all versions
SAP Knowledge Base Article - Public