SAP Knowledge Base Article - Public

3655614 - Name and TFN fields are blank in Australian Superannuation Standard Choice Form - Onboarding

Symptom

First name, Last Name and fields are blank in Superannuation standard choice form.

By contrast, the same data are populated in Tax file number declaration form without issue.

  • (For SAP Support only) Backend log:
    Error message: "OData call failed due to Invalid property names : Invalid property names: PerPersonal/middleName. Please check the property name in Admin Center > OData API Data Dictionary or entity metadata. Ensure there were no data model changes that removed this field, and please execute a refresh metadata to ensure the cache is not corrupted."

Environment

SAP SuccessFactors Onboarding

Reproducing the Issue

  1. Login as candidate
  2. Open compliance form task
  3. Open the Superannuation standard choice form 
  4. First name, Last Name and fields are blank 
  5. Open the Tax file number declaration form
  6. First name, Last Name and fields are having values

Cause

Middle Name field is not enabled.

Resolution

  1. Go to Manage Business Configuration > personalInfo
  2. Click on Take Action > Make Correction
  3. Enable "middle-name" field > save
  4. Post this, the Superannuation standard choice form should be loading as expected

Keywords

SAP, SuccessFactors, Onboarding, compliance, form, document, First name, Last Name, blank, middle-name, BCUI, not enabled, PerPersonal/middleName , KBA , LOD-SF-OBX-FRM , Compliance 2.0 Country Forms (except i9&EV) , Problem

Product

SAP SuccessFactors Onboarding all versions