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SAP Knowledge Base Article - PreviewSymptom
- The instance refresh process failed with the status "FAILED".
- Error message encountered: "Selected target company details are not available. Please contact Technical Support for further action."
- Error message encountered during deletion attempt of old instance pair name: "Error in deletion. Please contact Technical Support."
- OAuth error message: "User: TECHNICAL_USER_INSTANCE_REFRESH_541E287B and company: companyIDXXX are not valid. Please contact User Management team for investigation."
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Environment
SAP SuccessFactors HCM Suite
Product
SAP SuccessFactors Platform all versions
Keywords
instance refresh, tenant rename, company ID mismatch, instance refresh tool, refresh failed, deletion error, OAuth error, pairing issue, tenant name update, refresh scheduling , KBA , LOD-SF-PLT-IRT , Instance Refresh Tool , Problem
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