SAP Knowledge Base Article - Public

3655953 - Instance refresh fail after changing instance name

Symptom

  • The instance refresh process failed with the status "FAILED".
  • Error message encountered: "Selected target company details are not available. Please contact Technical Support for further action."
  • Error message encountered during deletion attempt of old instance pair name: "Error in deletion. Please contact Technical Support."
  • OAuth error message: "User: TECHNICAL_USER_INSTANCE_REFRESH_541E287B and company: companyIDXXX are not valid. Please contact User Management team for investigation."

Environment

SAP SuccessFactors HCM Suite

Reproducing the Issue

  1. Schedule an instance refresh using the Instance Refresh Tool.
  2. Change the company ID of the target/before instance after scheduling the refresh.
  3. Attempt to execute the refresh process.
  4. Observe the failure status and error messages.
  5. Attempt to delete the pairing in the Instance Refresh Tool.
  6. Observe the deletion error message.

Cause

The tenant was renamed, causing mismatched company IDs between the source and target instances.

Product support, check internal memo.

Resolution

Try to delete the old instance pair, if it fails, proceed raising a ticket to LOD-SF-PLT-IRT.

See Also

  • KBA 3791536 - Cannot delete Instance Refresh Tool pairing for a decommissioned instance - SAP SuccessFactors
  • KBA 3290086 - Decommissioned system pairings listed in the Instance Refresh Tool

Keywords

instance refresh, tenant rename, company ID mismatch, instance refresh tool, refresh failed, deletion error, OAuth error, pairing issue, tenant name update, refresh scheduling , KBA , LOD-SF-PLT-IRT , Instance Refresh Tool , Problem

Product

SAP SuccessFactors Platform all versions