SAP Knowledge Base Article - Public

3656104 - How to remove the stale entry for New hire task for manager

Symptom

After using the Check Tool, the Platform card is removed, and the To-Do count is reduced. However, when clicking on the To-Do tile, the task still appears.

Environment

SAP SuccessFactors Onboarding

Reproducing the Issue

  1. Trigger new hire tasks such as the Welcome Message.

  2. Use the Check Tool to remove tasks.

    • This removes both the To-Do entry and the Platform card.

  3. After removal, you can see that:

    • The Platform card disappears.

    • The To-Do count (New Recruit Tasks) is reduced.

  4. However, when you click on the To-Do tile, the removed task still appears even though it was cleared through the Check Tool.

Cause

  • It removes the corresponding entries from both the task list and the associated cards.
  • However, when you click on Complete New Recruit Tasks in the Shellbar, the system does not check the updated task list. Instead, it looks directly at the activities that are still marked as not started or open.
  • Since the welcome message tasks for the impacted users were still in one of these statuses, they continued to appear in the pop-up.

Resolution

To resolve this, the activity statuses need to be updated to Cancelled from Manage Data for the respective objects.

See Also

3567801 - How to remove Homepage cards and ToDo Cards associated with onboarding activities ? [Onboarding] - SAP for Me

Keywords

Onboarding, Stale, Entries, To-Do, Check tool , KBA , LOD-SF-OBX-GDP , Data Protection , Problem

Product

SAP SuccessFactors Onboarding 2505