SAP Knowledge Base Article - Preview

3656244 - External event not being triggered for all users in CX Flow

Symptom

  • External events in the CX Flow are not being triggered for all users, resulting in inconsistent application of the marketing strategy.
  • Error messages observed include:
  • "No contact found with the external id: xxx".
  • "Action destination returned an error".
  • Error Id: "ActivationFailed_ErrorStatusResponse".
  • Error Description: "Contacts with the external ID already exist: xxx".


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Environment

SAP Customer Data Platform

Product

SAP Customer Data Platform all versions

Keywords

CDP, CX Flow, external event not triggered, race condition, contact creation delay, SAP Customer Data Platform, Emarsys integration, wait node, activation failure, external ID error, marketing strategy, synchronization delay. , KBA , CEC-CDP , SAP Customer Data Platform , Problem

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