3656378 - "Change User Email Notification" setting re-enables itself after deactivating it

After deactivating email notifications for a user via "Change User Email Notification", the setting auto re-enables itself.

SAP SuccessFactors HCM Core

1. Search "Change User Email Notification".
2. Enter the First Name, Last Name, Username and/or Job Code for the user you wish to alter the Email Notification for.
3. Click Search Users.
4. Remove the check mark in the Email Notification column check box to disable Email Notifications.
5. Click Save.
6. The flag will be auto enabled again after some time.

Customers may have an integration set up that calls an API, which includes the detail “purgeType=record” to update some users.

In the API, “purgeType=record” means that: your upsert request will erase all field values of the entry and replace them with new values in the request payload. More information on this can be found in help guide - Upserting Users with Parameter purgeType.

Remove “purgeType=record” from the API call, which will stop the setting changing back.

• KBA 2087440 - Disabling Email Notifications For One or More Users for an Instance
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