SAP Knowledge Base Article - Public

3656515 - Document Routing Notification - Block for certain route step & Daily reminder

Symptom

  • Document routing notification is trying to be supressed in the system for certain form route steps, but no feature covers it. 
  • Trying to set up a document routing daily reminder for the users but there is not function found for it on the UI.

Environment

SAP SuccessFactors Performance & Goals

Reproducing the Issue

  1. Create a form template and enable document routing notification in "Email notification template settings".
  2. Launch template for a user and send the form to the next step.
  3. Document routing notification is created and arrives to user email once. 

Cause

Expected behaviour by current system design.

Resolution

Document Routing notification: An email notification will be sent when a form reaches a user's form Inbox, regardless of whether the form is routed forward or backward. Recipients: The user who receives the form in their form Inbox

Currently it is not possible to suppress document routing notification for certain route steps. If the feature is enabled it will be sent to all the route steps except very first. 

Currently it is not possible to send daily reminders to users that a form has reached their inbox. If the feature is enabled it will send a notification once only upon routing form backwards or forward.

If this is a feature that you would like to see altered kindly raise an enhancement request.
Please see the following KBA - 2090228 - How to submit enhancement ideas for SAP SuccessFactors Products which outlines the process of raising an enhancement request.
You may give feedback directly to the Product team via the Customer Community.  
To have your idea considered and voted on, and to track the interest of others, please visit Homepage - Customer Influence and follow the instructions to submit your request.

See Also

Email Notifications

Keywords

performance, form, document, route, route map, route step, suppress, block, daily, reminder, email, notification , KBA , LOD-SF-PM-EML , Emails and Notifications , Product Enhancement

Product

SAP SuccessFactors Performance & Goals 2505