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SAP Knowledge Base Article - PreviewSymptom
When using an an email response template in a case, you notice that the placeholders {{channel.id}}, {{channel.name}} and {{channel.emailAddress}} are not replaced with the data from the case.
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Environment
SAP Service Cloud Version 2.
Product
SAP Sales Cloud and SAP Service Cloud Version 2 all versions ; SAP Service Cloud Version 2 all versions
Keywords
Placeholder, Template, Email Template, Email, Source, Email Source, Case, Case Source, V2, Version 2, SAP Service Cloud Version 2, {{channel.id}}, {{channel.name}}, {{channel.emailAddress}}, Manual Data Entry, Manual, , KBA , CEC-CRM-TMP , Templates for SAP Sales/Service Cloud , How To
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