Symptom
- Changing the Width or Height, change the other values.
- Was able to change the Width or Height in older version of Crystal Reports.
- Unable to only change the Height, or Width of a field, without the other value changing automatically in Crystal Reports.
Environment
- SAP Crystal Reports 2020 - Support Pack 03 and above
- SAP Crystal Reports 2025
Reproducing the Issue
- In Crystal Reports 2020 with Support Pack 03 or above, create a report based on any data source.
- Add at least one field on the report.
- Change the Width or the Height of the field.
- Right click on the field, and select “Size and Position”
- In “Object Size and Position”, take note of the values for Width and Height.
( For example: Width = 3, and Height = 0.6 ) - Change the Width, or Height with a different value.
( For example: Change the Width from 3, to 10 ) - Click “OK”
- Notice the field Width changed to the expected value, but the Height of the field also changed, which is incorrect.
- View the value of the Field Width and Height, to notice the other value changed incorrectly.
- Right click on the field, and select “Size and Position”
- In “Object Size and Position”, notice the the Width, or Height of the field changed incorrectly.
For example: If we previously had the following values:
- Width = 3
- Height = 0.6
And changed the Width to 10, then notice the Height automatically changed to: 1.665
When the expectation will be for the Height to stay the same, which was: 0.6
Cause
- Issue tracked under SAP Note 3578632
Resolution
- The issue is resolved in the following product update and above:
- Crystal Reports 2020 - Support Pack 04 - Patch 12
- Crystal Reports 2025 - Patch 1
Keywords
CR, height, width , KBA , BI-RA-CR , Crystal Reports designer or Business View Manager , Problem
Product
SAP Crystal Reports 2020 ; SAP Crystal Reports 2025
SAP Knowledge Base Article - Public