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SAP Knowledge Base Article - PublicSymptom
This Knowledge Base Article is a list of all KBAs which are related to C4C integration.
Resolution
| KBA | Symptom | Link |
| Unable to access CPQ quote via C4C mashup | The standard C4C-CPQ integration is not functioning for certain users. | 3521138 |
| Need Reassign action inside CPQ quote and also in C4C-CPQ mashup page | When you land from C4C to CPQ, you would like to be able to see 'My Quotes' page inside the mashup screen. | 3500672 |
| Pre and Post actions not executed for copy quote action in C4C | Pre and post actions are not executed when copy action is executed in Cloud for Customer. | 3496327 |
| When having a certain number of characters in a field, C4C cannot land in CPQ | When attempting to create or fill a business partner information in C4C, if Address information contains more than 40 characters, an error is thrown when attempting to land in CPQ. | 473024 |
| XML Document error when attempting to land on CPQ from C4 | When opening a Quote from C4C to CPQ it lands on a error screen and on CPQ it is logged an error message informing "There is an error in XML document (2, 2)." | 3235523 |
| Configurable Product Line-Items are being replicated with Parent Product ID to C4C | Configurable Product Line-Items/Child Items are being replicated to C4C with Parent Product System ID instead of it's own System ID. | 3257055 |
| Pricebook not available when landing from C4C into CPQ | Landing from C4C into CPQ an error message is thrown: "Pricebook matching the provided distribution chain and currency is not available" | 3428300 |
| Unable to open CPQ Quote from C4C | Log into C4C system and we try to open any Sales quote, we get this error "Your domain is not trusted. Please contact your system administrator." | 3439335 |
| How to find out the Landing URL for C4C-CPQ Integration | Customer has migrated to the new CPQ Tenant URL and is having trouble finding the Landing URL to update in C4C settings page for C4C-CPQ integration. | 326579 |
| C4C-CPQ: Prospect is not getting replicated to CPQ | When a CPQ Quote is created from C4C it is observed that same Prospect (BP) is not getting created in CPQ | 3325971 |
| C4C-CPQ integration not supported for mobile web and mobile application | C4C - CPQ integration doesn't work for mobile application and in mobile web browser. | 3315941 |
| Products from C4C not copied to CPQ Quote | Product is not being saved on CPQ Quote during Quote creation on C4C. | 3235523 |
| XML Document(2,2) error when attempting to land on CPQ from C4C | When opening a Quote from C4C to CPQ it lands on a error screen and on CPQ it is logged an error message informing "There is an error in XML document (2, 2). | 3235523 |
| CPQ Report option is not available in C4C Main Menu dropdown | CPQ Reports option is not visible in the Main Menu dropdown when accessing a CPQ quote from C4C | 235070 |
| New Revision does not take OpportunityId | When creating a new Revision from from C4C and other solutions containing Opportunities, value of 'OpportunityId' is not passed. | 3295472 |
| Difference in Quote URLs for C4C-Originated vs CPQ Standalone Quotes | URLs for C4C-originated quotes are different from those for CPQ standalone quotes. | 255943 |
| Error message "Matching market not found for the provided distribution chain and currency." when creating/Opening an Quote on CRM/C4C. | Creating/Opening an Quote on CRM displays error message "Matching market not found for the provided distribution chain and currency." | 260817 |
| The requested resource is not found error is thrown when creating new involved party in C4C | Attempting to create an Involved Party on Quote Level without syncing first, and having Allow adding business partners on quotes without creating them first in Setup set to True, error is thrown in Event Log informing that resource was not found and Involved Party is not created. | 3560571 |
| Quote could not be created due to communication error - 401 error | When trying to initiate CPQ, all users encounter the error: "Quote could not be created due to communication error. See the Log for more details", with the logs indicating a 401 unauthorized code. The problem occurs when attempting to either creating a new quote or accessing a previously created quote. | 3418739 |
| Business partner's correspondence language is not being received from C4C | CPQ System is not receiving Business Partner Correspondence language when using standard IFlow | 3408807 |
|
Different Behaviors in Business Partner Filtering: Standalone CPQ vs. C4C–CPQ Mashup |
Different system behaviors observed between standalone CPQ Quote and C4C-CPQ mashup, specifically in the filtering of business partners. | 3655522 |
|
Disappearance of CPQ icons on C4C-CPQ integrated environment |
Inability to reopen a CPQ quote after exiting the setup in the Sales Cloud mashu | 539844 |
Keywords
C4C, CPQ, Integration , KBA , CEC-SAL-CPQ , Sales Cloud CPQ , Bug Filed
Product
SAP CPQ all versions
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