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3656591 - Issues while adding DataSphere subaccount to SAP Cloud Connector(SCC)

Symptom

Upon adding a new DataSphere subaccount to SCC, following error is perceived from SCC trace (ljs_trace.log / scc_core.trc).

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20xx-xx-xx xx:xx:xx,xxx +0000#INFO#com.sap.core.connectivity.tunnel.client.handshake.ClientProtocolHandshaker#tunnel-client-17-3#          #Sending handshake request for tunnelId: account:///<subaccount ID here> and host: connectivitytunnel.ingress.dis-bcszs.di-us10.shoot.live.k8s-hana.ondemand.com:443

20xx-xx-xxx xx:xx:xx,xxx +0000#ERROR#com.sap.core.connectivity.tunnel.client.application.ApplicationClientConnectTask#Thread-20#          #Unexpected exception while establishing application tunnel connection for tunnelId: account:///<subaccount ID here>
io.netty.handler.ssl.SslHandshakeTimeoutException: handshake timed out after 10000ms
    at io.netty.handler.ssl.SslHandler$8.run(SslHandler.java:2277)
    at io.netty.util.concurrent.PromiseTask.runTask(PromiseTask.java:98)
=====


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Environment

  • SAP Cloud Connector(SCC) release independent;
  • SAP Business Technology Platform;
  • SAP Data Sphere.

Product

connectivity proxy for SAP Connectivity service all versions

Keywords

SAP Cloud Connector, SCC, CC, cloud connector, JVM, firewall, proxy, squid, 3128, network, netmask, Region, BTP, IP address, IP, hosts, hanacloud.ondemand.com, k8s-hana.ondemand.com, ClientProtocolHandshaker, com.sap.core.connectivity.tunnel.client.handshake, Unexpected exception, io.netty.handler.ssl.SslHandshakeTimeoutException, handshake, hand shake,  , KBA , BC-MID-SCC , SAP Cloud Connector On-Demand/On-Premise Connectivity , DS-DI-CON , Connections , Problem

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