Symptom
- It is required to open an case with SAP Support regarding a problem in SAP Sales Cloud and Service Cloud Version 2;
- It is not known in which component the case should be opened in.
Environment
SAP Sales Cloud and Service Cloud Version 2
Resolution
| Product Area | Landing Component | Component Responsibilities |
| Cloud Native Stack (CNS) Sales | CEC-CRM-ACC |
Account, Account Hierarchy, Activity Plan and Activity Assignment Rules, Appointment, Cadence, Calendar, Call Lists, Campaign, Contact, Competitor Product, Sales Quote, Documentation (help document), Digital Selling workspace, SAP Dynamic Visit Planning, Employee, Guided Selling/Opportunity, Internalization, Individual Customer, Embedded Insights, Account Plan, Lead, Number Range, Organizational Unit, Party Processing, Communication Permissions, Sales Playbook, Product Management, Pipeline Management and Forecasting, Pricing, Product, Product Group, Product List, Relationship Manager, Sales Order, Spatial, Surveys, Territory, Campaign, Target Plan, Translation, Task, Visit |
| CNS Service | CEC-CRM-CAS |
Agent desktop - live channels, Service Quotes, Customer Returns, ESM Business Document Service, Case Management, Chat, Channels, Coral, CTI, Document Flow, Document Extraction, Event Bridge, Emails, Enrichment Service, External Replica, Feedback, S4HANA Finance integration, Forms, Installed Base, Installation Points, Knowledge Base, Letter Interaction, Messaging, Notes, Person Interaction, Phone Calls, Registered Products, Release Toggle, Service Catalog, ESM support for Self-Service module, Service Levels, Service Order, Timeline, Time Log, Templates, Utilities, Warranty |
| CNS Platform | CEC-CRM-ADM |
Administration, Support migration and replication of data from C4C to SSCV2, Autoflow, Approvals, Audit, Batch, Change History, Code List Restrictions, Document Service, Data Protection and Privacy, Elastic Server Architecture, End User Product Feedback Survey, Event Infrastructure, Feature Enablement, Groupware, Home Page, Identity and Access Management, Data Import/Export, Job Scheduler, Library, LinkedIn Sales Navigator, Mashups, Mobile, Mobile Administration, Android Phone Native App, iPad Hybrid App, iPhone Native App for SAP Sales/Service Cloud, Android Tablet Hybrid App, Metadata Repository, Output Management, Productivity Tools, API Hub Publishing, Read Access Logging, SAP Retail Execution Mobile App, Responsibility, Security Incidents, Shell, Navigation, Skills Management, Search, SAP Task Center Integration , Microsoft Teams Integration, Text Adaptation, User Xperience, Web |
| CNS Integration | CEC-CRM-INT |
Integration, Data Connector |
| CNS Customization | CEC-CRM-CZM |
Build apps, Business Expression, Change Project, Customization, Custom Logic, Determination, Extensibility, Custom Validations |
| CNS Analytics | CEC-CRM-ANA | Analytics |
| CNS Operations | CEC-CRM-CO |
Incident management(BIS), Cloud Operations, Availability Detection, Availability Notification, Observability, AWS, Infrastructure, Provisioning, Dev Ops, Akamai, Ambassador, Kubernetes, Logging Infrastructure, Tenant Lifecycle Management |
Keywords
sales cloud, service cloud, version 2, components, responsibilities , KBA , CEC-CRM , Sales & Service Cloud , How To
SAP Knowledge Base Article - Public