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SAP Knowledge Base Article - PreviewSymptom
The sentiment assigned to the emails in your case does not update or does not reflect the latest interaction when multiple emails are associated to the same case.
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Environment
- SAP Service Cloud V2
Product
SAP Sales Cloud and SAP Service Cloud Version 2 1.0
Keywords
Sentiment, Case,V2, C4C, ML, Machine Learning, Email, Interaction , KBA , CEC-CRM-ML , Machine Learning for SAP Sales/Service Cloud , Problem
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