3657195 - Adding Multiple Values under Determination Rules does Not Get Saved in the SAP Service Cloud Version 2.

Symptom

The system does not allow multiple value selection for the following Rule categories: Form Determination, Service Level Determination, Case Routing to Employee, and Case Routing to Team.

Environment

SAP Sales Cloud and SAP Service Cloud Version 2

Reproducing the Issue

Go to the settings.
Navigate trought the Case Management.
Attempt to add multiple values under the category in form determination.
Observe that the system does not accept the values.

Cause

Operator Equal does not support selection of multiple values.

Resolution

To solve it, you have to allow the selection of multiple values under the determination rules by using the operator "IN" or ''NOT IN''.

Operators:

Operator	Description
Equal	Used for checking if two values are equal.
Not Equal To	Use the ''Not Equal'' operator to obtain data not equal to a value.
In	The In operator determines if a value is in a list of values.
Not In	The Not In operator determines if a value is not in the set of values.
is Empty	The Operator checks if a table or table variable has no data.
Between	The operator in SAP is used to determine if a value falls within a specified range, inclusive of the boundary values.
Not Between	Use the Not between operator to retrieve data outside the range of two values.

Keywords

multiple values, category, form determination, sap sales cloud version 2, operator IN, operator, Service Level Determination, Case Routing to Employee, Case Routing to Team, Multiple, Multiple values. , KBA , CEC-CRM-FORM , SCV2 and ESM support for Forms , How To

Product

SAP Sales Cloud and SAP Service Cloud Version 2 1.0