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SAP Knowledge Base Article - PreviewSymptom
User is unable to hide or remove the Entities shown as placeholder in the Search bar of Agent Desktop.
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Environment
SAP Sales Cloud and SAP Service Cloud Version 2
Product
SAP Sales Cloud and SAP Service Cloud Version 2 all versions
Keywords
Agent Desktop, Hide, Placeholder, Search, Remove, Entities, Adaptation, Results, Service , KBA , CEC-CRM-AD , Agent desktop - live channels , Problem
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