3657661 - Remove print preview section from Print/PDF in Successfactors People Profile

When printing a user profile from the legacy profile interface, the print preview pop-up is unintentionally included in the printed output and PDF download, partially obscuring the first page.

SAP SuccessFactors Employee Central

1. Navigate to Legacy People Profile.
2. Click Actions > Print/PDF.
3. In the dialog, select Print Entire Page, then click Preview.
4. Confirm that the print preview appears correctly.
5. Click Print.
6. Observe that the print preview overlay remains visible during the printing process.
7. Attempt to download the PDF.
8. Notice that the print preview overlay covers approximately half of the first page in the downloaded PDF.

This issue only happens in a very specific situation: when a certain helper tool is active on the page, it changes how the print preview behaves. Because of this, the preview pop-up doesn’t close properly when printing or downloading a PDF, and ends up being included in the final output.

The Engineering team have confirmed that the issue will be fixed in M2509p5

2287597 - SuccessFactors HCM - Patch and Product release information / Contractual Maintenance

print, preview, print preview, user interface, print functionality, print people profile, print legacy people profile, SFEDU-20810, PTCH-47799 , KBA , LOD-SF-EP-UI , People Profile UI (PP3 UI) , Known Error