3657684 - 'Alert: Approve Expense Report AAA for XYZ' is Displayed in the Inbox of an Employee Who is Not Manager of XYZ

An alert of type 'Alert: Approve Expense Report AAA for XYZ' is displayed in the Inbox view of an employee who is not manager of employee XYZ.

AAA is the Expense Report ID.

XYZ is the Employee Name of the employee who submitted the expense report for approval.

SAP Business ByDesign 

1. Logon to the system with user ID of Employee DEF (DEF is the Employee Name).
2. Go to the Home work center.
3. Go to the Work view, Inbox sub view.
4. In the show list, select Open Alerts.
5. Notice the alert 'Alert: Approve Expense Report AAA for XYZ'.

When the approval of an expense report has not been processed in time an alert is sent to the line manager of the approver. 

In this case, the original approval task of expense report AAA was sent to the Approver Employee GHI (GHI is the Employee Name).

Since the approval task was not processed in time, an alert was sent to Employee ID DEF, who is GHI's line manager.

So, the alert task is not sent to the original approver (GHI), but to his/her line manager (DEF).

This is the expected system behavior; the alert will be sent to the line manager of the approver of the expense report.

Help Document: Alert - Approve Expense Report

alert; approve expense report; line manager; inbox , KBA , SRD-FIN-ERM , Travel and Expense Management , How To