SAP Knowledge Base Article - Public

3657702 - Ticket Timeline Buttons are Greyed Out

Symptom

When you go to Timeline tab inside a Ticket, the buttons for SMS, Internal Memo and Portal are greyed out, specially after a project migration / transport.

Environment

SAP Cloud for Customer

Reproducing the Issue

  1. Go to Service work center
  2. Open any Ticket
  3. Go to Timeline tab
  4. See the Internal Memo, SMS and Portal buttons are greyed out.

Cause

Sometimes after a transport or migration, this activity needs to be reviewed.

Resolution

  1. Go to Overview > Implementation Projects
  2. Select the Project > Click on Open Activity List
  3. Go to tab Go Live
  4. Click on Activity "Activate Solution Capabilities"
  5. Click on Confirm

Keywords

KBA , LOD-CRM-SRP , Service Request Processing , Problem

Product

SAP Cloud for Customer add-ins all versions ; SAP Cloud for Customer core applications all versions