Symptom
- Users are required to click on "Open in detail view" to access objects such as contract accounts, premises, or customers.
- There is no functionality available to directly open standard screens by clicking on hyperlinks.
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Environment
- SAP Sales Cloud and SAP Service Cloud Version.
Product
SAP Sales Cloud and SAP Service Cloud Version 2 all versions ; SAP Service Cloud Version 2, utilities add-on all versions
Keywords
sap service cloud version 2, open in detail view, hyperlink functionality, contract account, premise, customer, utilities, standard screens, enhancement request, usability improvement , KBA , CEC-CRM-UTIL , Utilities for SAP Sales/Service Cloud , Problem
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