SAP Knowledge Base Article - Preview

3658071 - Impact of disabling and re-enabling the Commerce Cloud integration

Symptom

  • The commerce consent cron job created during the SAP Emarsys and Commerce Cloud integration is not functioning as expected.
  • Consent details are not being received in SAP Emarsys from Commerce Cloud.
  • The webhook configuration for the integration object 'Emarsys consent' is sending blank payloads.
  • Fields in the webhook configuration are unchecked and cannot be updated.


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Environment

SAP Emarsys Customer Engagement 

Product

SAP Emarsys 1.0

Keywords

commerce cloud integration issue, SAP Emarsys integration, webhook payload error, consent synchronization failure, integration object mapping, connector package restoration, field mapping corruption, backfill consents process, webhook testing, Commerce Cloud admin configuration , KBA , CEC-EMA-INT-COM , Commerce Integrations , Problem

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