3658083 - Exception from Teams : Not Found : 3004: Specified meeting is not found : Students enrollment in Teams failed to process

Getting the "Exception from Teams : Not Found : 3004: Specified meeting is not found : Students enrollment in Teams failed to process" error when trying to enroll/register users in a Teams class. The given class exists in Teams.

SAP SuccessFactors Learning

The “Exception from Teams : Not Found : 3004: Specified meeting is not found : Students enrollment in Teams failed to process” message comes from Teams, Learning has no control over it.

This message can be seen for different reasons, even if the meeting appears to still exist in Teams.

Some possible causes are (any of the below actions can cause the original meeting key stored on the Learning side to become invalid or stale):

• The meeting could’ve been deleted or recreated in Teams, either automatically or manually.
  
  
• The primary instructor may have been changed, which can trigger a new meeting instance.
  
  
• The meeting might have been closed and reopened, resulting in a new meeting ID.

To help reestablish the connection between Learning and Teams, the following actions can be taken:

• Disable and reenable the VLS flag in the class (Learning Administration > Learning Activities > Classes > Search and access the desired one > “Agenda” tab > More (three dots) > Edit Time Slot > “Virtual” button > Disable it > Save it > Reenable it > Save it). This will create a new session in Teams with a fresh meeting ID.
  
  
• Create a new class.

Additionally, if the meeting still exists in Teams and wasn’t deleted, it’s required to review the situation with the Microsoft Support team, as they have access to Teams backend logs and configurations.

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