3658708 - User is not prompted for username and password when opening a live data connection based story in SAP Analytics Cloud Mobile for iOS

User is not prompted for username and password when opening a live data connection based story in SAP Analytics Cloud Mobile for iOS

• SAP Analytics Cloud
• SAP Analytics Cloud Mobile for iOS
• Datasources: S/4HANA and BW

1. Log in to SAP Analytics Cloud Mobile for iOS
2. Attempt to open a live connection-based story

Notice: No authentication pop-up appears.

• The connection does not satisfy Apple's App Transport Security (ATS) requirements.
• TLSv1.2 or higher is not enabled for the BW server, resulting in failed ATS Default Connection tests.

Disable Prevent cross-site tracking in Preference for remote connection with Basic Authentication. 

1. Verify the BW server configuration to ensure compliance with Apple's ATS requirements.
2. Enable TLSv1.2 or higher for the BW server.
3. On a Mac terminal, run the command `nscurl --ats-diagnostics ` to confirm that the ATS Default Connection result is PASS.
4. Refer to Apple's documentation for ATS requirements: System Requirements and Technical Prerequisites | SAP Help Portal

• KBA KB0952054 - Reloading due to Memory Constrains message appears while loading live connection based Story in iOS
• KBA KB0952054 - How to enable Logging within SAP Analytics Cloud for iOS
• 2569847 - Where can you find SAC user assistance (help) to use, configure, and operate it more effectively?
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• 2487011 - What information do I need to provide when opening an case for SAP Analytics Cloud?
• 2511489 - Troubleshooting performance issues in SAP Analytics Cloud
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• SAP Analytics Cloud Connection Guide
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SAP Analytics Cloud, iOS application, live connection, authentication pop-up, ATS requirements, TLSv1.2, BW server, mobile app troubleshooting, connection failure, iPhone, S/4HANA , KBA , LOD-ANA-MOB-IOS , SAC Mobile IOS specific , Problem