3658708 - No prompt for username and password appears when opening a live data connection story in the Analytics app of SAP Analytics Cloud (SAC).

No prompt for username and password appears when opening a live data connection story in the Analytics app of SAC

SAP Analytics Cloud
SAC Mobile iOS

Data-source: S/4HANA and BW

1. Log in to SAC Analytics application in iOS
2. Attempt to open a live connection-based story

Notice: No authentication pop-up appears.

• The connection does not satisfy Apple's App Transport Security (ATS) requirements.
• TLSv1.2 or higher is not enabled for the BW server, resulting in failed ATS Default Connection tests.

Disable Prevent cross-site tracking in Preference for remote connection with Basic Authentication. 

1. Verify the BW server configuration to ensure compliance with Apple's ATS requirements.
2. Enable TLSv1.2 or higher for the BW server.
3. On a Mac terminal, run the command `nscurl --ats-diagnostics ` to confirm that the ATS Default Connection result is PASS.
4. Refer to Apple's documentation for ATS requirements: System Requirements and Technical Prerequisites | SAP Help Portal

• KBA KB0952054 - Reloading due to Memory Constrains message appears while loading live connection based Story in iOS
• KBA KB0952054 - How to enable Logging within SAP Analytics Cloud for iOS
• 2569847 - Where can you find SAC user assistance (help) to use, configure, and operate it more effectively?
• Have a question? Ask it here and let our amazing SAP community help! Or reply and share your knowledge!
• 2487011 - What information do I need to provide when opening an case for SAP Analytics Cloud?
• 2511489 - Troubleshooting performance issues in SAP Analytics Cloud
• Search for SAP Analytics Cloud content using Google or Bing:
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• SAP Analytics Cloud Connection Guide
• Getting Started with SAP Analytics Cloud Expert Community page
• SAP Analytics Cloud Get More Help and SAP Support
• Need More Help? Contact Support or visit the solution finder today!

SAP Analytics Cloud, iOS application, live connection, authentication pop-up, ATS requirements, TLSv1.2, BW server, mobile app troubleshooting, connection failure, iPhone, S/4HANA , KBA , LOD-ANA-MOB-IOS , SAC Mobile IOS specific , Problem