3658723 - business partner email address not populated automatically

• The email address in the Employee object is not shown in the Business Partner record.
• The Business Partner email address field remains empty despite the email address being correctly populated in the Employee object.

SAP Cloud for Customer

1. Open an Employee record from People > Employees.
2. Verify the email address is correctly populated in the Employee object.
3. Navigate to the automatically created Business Partner linked to this Employee (in the Business Partner work center).
4. Check the Business Partner email address field.

Business partners and employees are separate objects, and employee details do not automatically update business partners.

A business partner is a high level object, which includes several child objects like Employee, Account, Service Agent etc. Details from child objects are not automatically taken over into business partners. 

Note that contact details on the business partner screen are outdated and cannot be updated, please use the screen for the dedicated object (employee, account etc). The business partner contact details can be hidden via adaptation. 

business partner, email address, employee object, email not populated, data inconsistency, reporting issues, opportunities, quotes, involved parties, automatic creation, missing email, replication issue , KBA , LOD-LE-BP-BP , Business Partner , How To

SAP Cloud for Customer add-ins all versions ; SAP Cloud for Customer core applications all versions