Symptom
- Property fields added to a product model and displayed in registered products do not reflect modifications in the change tab.
- Saving changes to these fields does not trigger an event or update the change history.
- No relevant information is found in the backend or SDK for these fields.
Environment
SAP Business ByDesign
Reproducing the Issue
- Navigate to the Service Entitlement Work Center.
- Select the Registered Products View.
- Choose the product added in the Product Model
- Click on Edit.
- Click on View All.
- Modify a property field in the product.
- Save the changes.
- Navigate to the Changes Tab and execute the query.
Cause
Currently, as per the standard framework/system design, it is not possible to track the fields created under the product model in the Registered Product's change history.
Resolution
Tracking changes for fields created under product model is not available due to a system limitation.
Please, refer to the SAP Influence Platform to submit a feature request for this functionality:
[SAP Business ByDesign Idea Place](https://influence.sap.com/sap/ino/#/campaign/886)
Keywords
registered products, change tab, property fields, product model, modifications, change history, SAP ByDesign, system limitation, feature request, tracking changes , KBA , AP-IBA-IPO , Installation Point , Problem
SAP Knowledge Base Article - Public