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3658788 - The Analysis Office Add-in tabs in Excel are not available after launching the add-in

Symptom

The Analysis Office Add-in is not displayed in Excel and cannot be loaded. 

In the AO trace file you can find the following error message:

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| Error in Addin startup System.IO.IOException: Cannot create "C:\Users\<User ID>\AppData\Roaming\SAP\Cof" because a file or directory with the same name already exists.
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Environment

  • SAP Analysis for Microsoft Office 2.8
  • SAP Analysis for Microsoft Office 2.8, edition for SAP Analytics Cloud

Product

SAP Analysis for Microsoft Office 2.8 ; SAP Analysis for Microsoft Office 2.8, edition for SAP Analytics Cloud

Keywords

KBA , BI-RA-AO-XLA , Excel Addin , Problem

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