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SAP Knowledge Base Article - PreviewSymptom
When moving an e-mail from a Ticket, the error message "E-mail moved to existing Ticket xxx" is displayed. The e-mail is also not visible in the Original Ticket's timeline.
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Environment
Cloud for Customer
Product
SAP Cloud for Customer add-ins all versions ; SAP Cloud for Customer core applications all versions
Keywords
email timeline, move to existing ticket, service and support team field empty, routing rules, ticket email behavior, copy to new ticket, copy to existing ticket, email visibility, designed behavior, service request processing , KBA , LOD-CRM-SRP , Service Request Processing , How To
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