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SAP Knowledge Base Article - PreviewSymptom
- Alert group text does not match the color of the icon when non-standard SAP colors are used.
- Standard SAP colors include red, yellow, and green. When purple is used, the icon appears in purple, but the alert group text remains white.
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Environment
- SAP Sales Cloud and SAP Service Cloud Version 2.
Product
SAP Sales Cloud and SAP Service Cloud Version 2 all versions
Keywords
alert text color, external alerts, icon color mismatch, non-standard colors, alert group text, supported colors, SAP Sales Cloud, SAP Service Cloud, purple alert issue, text default to white, color limitations , KBA , CEC-CRM-AD , Agent desktop - live channels , Problem
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