• Alert group text does not match the color of the icon when non-standard SAP colors are used.
• Standard SAP colors include red, yellow, and green. When purple is used, the icon appears in purple, but the alert group text remains white.

• SAP Sales Cloud and SAP Service Cloud Version 2.

1. Navigate to the Agent Desktop.
2. Search for the relevant ticket and click on "Accepted."
3. Open the customer hub screen.
4. Observe the session on the left with the "Alerts" name.
5. Note that while the icon reflects the selected color (e.g., purple), the alert group text remains white.

• The Alert Framework is designed to support only three colors: Red, Yellow, and Green.

• Color/Severity Definition: The color attribute in the alert payload defines the alert color.
• Icons: Alert icons can be customized, for example, using error_filled.

If a group does not have an icon explicitly set, a default icon will now be assigned based on the associated color:

• Green → info_filled
• Yellow → warning_filled
• Red → error_filled

In cases where a user sets an undefined or non-standard color (for example, purple), the system now defaults the color to green (icon: info_filled), treating it as a low-priority alert.

• Refer to: Alerts System API 

   

  
   

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