3658906 - One-Time Payment Record Disappears After Field Changes In Workflow Update - Employee Central

• One-time payment record becomes blank after changes are made to other fields in the workflow update page.
• No rules are triggered to hide the field.

• SAP SuccessFactors HCM Suite
• SAP SuccessFactors Employee Central

1. Navigate to the workflow request for Internal Hire;
2. Click "Update";
3. Observe that the one-time payment record is visible;
4. Change a field in Job Information or Compensation Information;
5. Notice that the one-time payment record disappears.

This is a know issue that planned to be fixed in the 2H2025 release. 

Workaround:

• When the approver observes changes in the page are removing Pay Component Non Recurring, re-enter the removed information before approve/save;
• Restrict permissions to update workflows;

• Role-based Permissions for Managing Workflow Assignments
• 2699481 - Approver Able to Update View Only Fields In Workflow - SAP for Me

one-time payment, workflow update, pay component non-recurring, pay component recurring, sap successfactors onboarding, field change, record disappears, internal hire, compensation information, job information, manage pending hires, employee central, INC14929260, ECT-260341 , KBA , LOD-SF-EC-WFL , Workflows - Configuration, Tools, Objects & Rules , LOD-SF-EC-INT , Manage Pending Hires (Integration RCM/ ONB/ OBX + UI) , Known Error

SAP SuccessFactors Employee Central all versions ; SAP SuccessFactors HCM Suite all versions