SAP Knowledge Base Article - Public

3658926 - Comment(s) existing in a story are lost during transport across tenants in SAP Analytics Cloud (SAC)

Symptom

Comments alongside stories cannot be moved during manual content transport from one SAC tenant to another.

Environment

SAP Analytics Cloud

Reproducing the Issue

  1. Login to SAC system
  2. Navigate to "Transport" -> "Import" 
  3. Under "Content Network Storage" click on "Upload" -> "Select Package"
  4. After selecting the package -> click "OK"
  5. Open the package from the list 
  6. Select "Import options" -> Click on "Import"
  7. Open the imported story
    >> Note that all the comments included in the exported original story are missing from the imported story.

Cause

This is a by design behavior.

Resolution

    "SAP is committed to reviewing and responding to the ideas submitted on a regular basis. The ideas with the most votes will receive a higher level of attention for response and consideration. The processes and procedures associated with this site will continue to evolve and enhance over time. 
    Refer to Knowledge Base Article : 2424376 - How do you create an enhancement request and provide feedback for SAP Analytics Cloud? for more details"

    • Workaround: Re-add the missing comments manually to the imported story in the target tenant.

      Keywords

      Comment, Migration, Manual migration, Sap analytics cloud, Planning, Story, Option, transport, Select, Export, Import, Transfer, Tenant, enhancement request, collaboration, Limitation, Matrix, Solution, Request, Life cycle, Manage,  , KBA , LOD-ANA-CMT , SAC collaboration, commenting , Product Enhancement

      Product

      SAP Analytics Cloud 1.0