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3659403 - Error When Creating Leads Or Opportunities For Obsolete Accounts

Symptom

  • The system displays the error message: "You can not use party XXX with role because it is not active" when trying to create Leads or Opportunities for Accounts marked as "Obsolete".
  • This issue occurs when attempting to reference Accounts with the "Obsolete" status in business transactions. 


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Environment

  • SAP Sale Cloud and SAP Service Cloud Version 2
  • SAP Sale Cloud Version 2

Product

SAP Sales Cloud Version 2 all versions ; SAP Sales Cloud and SAP Service Cloud Version 2 all versions

Keywords

obsolete accounts, account status, blocked status, sap sales cloud, sap service cloud, lead creation error, opportunity creation error, CPI flow, integration suite, business transactions, inactive account, error message , KBA , CEC-CRM-ACC , Account for SAP Sales/Service Cloud , CEC-CRM-LEA , Lead for SAP Sales/Service Cloud , CEC-CRM-GS , Guided Selling/Opportunity for SAP Sales/Service Cloud , Problem

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