Symptom
Scheduled Import Jobs are failing with error message:
- Refresh Failed in Data Timeline.
- "EPM_SERVICE : Schedules.setParameter: failed to update parameter mappingID" seen under Monitor>Trace.
Manual refresh fails with the same error.
Environment
SAP Analytics Cloud Enterprise (2025.14.14)
Reproducing the Issue
- Login to SAC.
- Open Model.
- Go to Data Management Tab.
- Notice that Scheduled Import jobs are failing with error:
- "Refresh failed" error in Data Timeline
-
Error seen in Monitor>Trace: EPM_SERVICE : Schedules.setParameter: failed to update parameter mappingID:"
Cause
Issue is under investigation by development team.
Resolution
While development team work on a permanent fix, please this workaround to unblock critical models:
- Open Import jobs Schedule Settings.
- Make a dummy change.
- Save the Schedule Settings.
- The import jobs start working correctly again.
See Also
- 2569847 - Where can you find SAC user assistance (help) to use, configure, and operate it more effectively?
- Have a question? Ask it here and let our amazing SAP community help! Or reply and share your knowledge!
- 2487011 - What information do I need to provide when opening a case for SAP Analytics Cloud?
- 2511489 - Troubleshooting performance issues in SAP Analytics Cloud
- Search for SAP Analytics Cloud content using SAP for Me, Google or Bing:
- https://me.sap.com/servicessupport/search#?q=SAP%20Analytics%20Cloud%20OR%20SAC&tab=All
- https://www.google.com/search?q=site%3Ahttps%3A%2F%2Fuserapps.support.sap.com+SAP+Analytics+Cloud
- https://www.bing.com/search?q=site%3Ahttps%3A%2F%2Fuserapps.support.sap.com+SAP+Analytics+Cloud
- Note: Add relevant text or warning/error messages to the text search field to filter results.
- SAP Analytics Cloud Connection Guide
- Getting Started with SAP Analytics Cloud Expert Community page
- SAP Analytics Cloud Get More Help and SAP Support
- Need More Help? Contact Support or visit the solution finder today!
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Keywords
SAP Analytics Cloud, SAC, issue, import job, jobs, failing, fails, error, schedule, schedules, settings, setting, EPMSERVICE, trace, monitor, data, management , KBA , LOD-ANA-AQU-BW , Data Acquisition from BW , Problem
Product
SAP Analytics Cloud 1.0
SAP Knowledge Base Article - Public