SAP Knowledge Base Article - Preview

3659801 - UA-DOC/UA-CP required information for case handling

Symptom

UA* component is responsible for handling SAP Help Portal related technical issues. Due to the nature of this expert area and its name - User Assistance - cases are often incorrectly routed to this application component. Often times more information is required in order to identify the correct area which should handle the case.


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Environment

Product

SAP ERP all versions ; SAP NetWeaver all versions ; SAP S/4HANA all versions

Keywords

UA-DOC, UA-CP, SAP, Help Portal, documentation, technical, issue, error, problem, incorrect, component, User Assistance , KBA , UA-DOC , User Assistance Content , How To

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