3660040 - Utilities Customer Search is not consistently searching across all customer types in C4C

When searching by name, the system often returns only Individual Customers and omits Accounts when both share common or similar names. Searches for uniquely named accounts work correctly.

• SAP Cloud for Customer
• SAP Cloud for Customer Integration with S/4HANA Utilities

1. Log in C4C.
2. Navigate to Utilities Customer Search.
3. Enter a common name shared by both Individual Customers and Accounts (e.g., "Smith").
4. Observe that mostly or only Individual Customers are returned.
5. Search for a unique account name — the account is displayed correctly.

For performance optimization, the search currently fetches only 100 records. As a result, not all records are displayed.

If you requires all records to be displayed, implement the BAdI COD_UTILITIES_ERP_CUST_BADI method ACCOUNT_SEARCH_PRE, where the maximum count value can be increased as per requirement.

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