Symptom
Internal hires initiated from RCM do not appear on the onboarding dashboard.
Environment
SAP SuccessFactors Onboarding
Reproducing the Issue
- Initiate internal hire from RCM
- Check the onboarding dashboard
- Internal hire does not appear
Cause
Option "Enable Enhanced Internal Hire Process" is not enabled in "Onboarding General Settings" page.
Resolution
- Go to "Onboarding General Settings" page
- Enable this option "Enable Enhanced Internal Hire Process"
- Go to "BPE:Monitor Processes"
- Find the job id of unfinished task (Refer to this KBA 3552422 - How to identify the Job ID more easily in BPE Monitor Processes - Onboarding - SAP for Me )
- Go to "BPE:Manage Process Tasks"
- Find the target process task using job id
- Select the task and click "Restart Task" button
See Also
- SAP Help Portal Enhancements in Onboarding Process for Internal Hires
- KBA 3552422 How to identify the Job ID more easily in BPE Monitor Processes - Onboarding
Keywords
internal hire, onboarding dashboard, recruiting module, position determination, nested service layer calls, BPE monitor process, SAP SuccessFactors onboarding, onboarding initiation, error POST_PRE_SAVE , KBA , LOD-SF-OBX-DC , Personal Data Collection , LOD-SF-OBX-XBD , Crossboarding , Problem
Product
SAP SuccessFactors Onboarding all versions
SAP Knowledge Base Article - Public